---
title: How to enable Support Assistant
description: How to enable Amplify AI Support Assistant
---

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# How to enable Support Assistant

**Availability:**  
The Support Assistant is available to all **Plus-tier** customers and is turned on automatically. No onboarding step is needed to start using it. Classic-tier customers need to upgrade to Plus first; contact your Preseem account team to discuss an upgrade.

The Assistant works with Preseem data alone, but its results are much better when your billing or CRM system and managed router integrations are connected. See Integration below.

**Who Can Configure It:**  
Users with Admin permissions see an Amplify section under Settings, where they can configure integrations. Admin users can also view your credits under *Settings \> Billing \> Amplify*.

![](https://docs.preseem.com/hs-fs/hubfs/undefined-Nov-02-2026-01-45-59-2836-PM.png?width=670&height=213&name=undefined-Nov-02-2026-01-45-59-2836-PM.png)

**Hiding or Limiting Access:**

If you would rather your team not see the Support Assistant yet, for example, so you can train staff first, contact Preseem Support, and we can hide it for everyone at your company. If you want a few people, such as managers or Level 2 staff, to keep access while it stays hidden for everyone else, we can enable it for those named users.

**Getting Started Checklist:**

1. Confirm your account is on the Plus tier.
2. Decide who on your team should have access, and contact Preseem Support if you want it limited.
3. Connect your billing or CRM system and any managed router integrations (see Integration).
4. Open your first chat from a subscriber’s account, service view, or from the main Amplify chats view.
5. Check your credit balance under *Settings \> Billing \> Amplify*.

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