How do I find my subscriber or access point?

Where do I search for more detailed information on my subscriber details or their access point and other topology?

Check the top left in the Preseem application. You should see a paw print that will lead you to the Explore tab when you click on it. Once there, in the top right, you will see a magnifying glass. Click on it, and you can search:

  • Start typing the name of your customer, the subscriber, or their plan name, or their account ID. Once you have typed 3 characters or more, you should see some search results appear. This search is a partial search, so just typing their first name will give you all customers with that first name.
  • Type the full name of your customer, or their exact plan name, or their account ID in full. Then type enter, and you should have that exact result showing. Typing enter means that you want to search and match the exact text that you typed, no less, no more. This is required when towers or AP names or account IDs are less than 3 characters long (we wouldn't want to have thousands of matches on a partial search for one character).

If you have more questions or concerns about the search capability, please contact us and we will be glad to help.