--- title: Managing Preseem User Permissions description: Preseem uses a role-based permissions system that allows you to control what each team member can access and modify. This guide explains the permission groups and how to manage user access effectively. --- [Skip to content](https://docs.preseem.com/preseem-user-permissions#main-content) English Show submenu for translations ![Preseem logo white-1.png\]](https://docs.preseem.com/hs-fs/hubfs/Preseem%20logo%20white-1.png?height=40&name=Preseem%20logo%20white-1.png) - [Aterlo Blog](https://preseem-467307.hs-sites.com/blog) Open main navigation Close main navigation - [Aterlo Blog](https://preseem-467307.hs-sites.com/blog) - English Show submenu for translations - Contact us Contact us Hi There! How Can We Help You? - There are no suggestions because the search field is empty. 1. [Help Center](https://docs.preseem.com/?hsLang=en) 2. [Administering Preseem](https://docs.preseem.com/administering-preseem?hsLang=en) 3. [User Management](https://docs.preseem.com/administering-preseem?hsLang=en#user-management) # Managing Preseem User Permissions ## Preseem uses a role-based permissions system that allows you to control what each team member can access and modify. This guide explains the permission groups and how to manage user access effectively. ### Permission Groups #### Support **Purpose:** End-user or subscriber support activities **Access Level:** Read-only **Start Page:** Services Users with Support permissions can: - Find subscribers - Troubleshoot subscriber QoE - View network elements - View customer accounts, services, and packages **Best for:** Customer support representatives who need to help subscribers but don't need to make network changes. #### Operate **Purpose:** Network operations activities **Access Level:** Read and modify network settings Users with Operate permissions can do everything Support users can, plus: - Use Explore and Wireless sections of the app - Export metadata and usage reports - Control AP Capacity Management **Best for:** Network operations team members who need to manage and optimize the network. #### Manage Preseem **Purpose:** Administering the Preseem platform **Access Level:** Administrative control Users with Manage Preseem permissions can: - Manage Preseem users, groups, and passwords - Manage Preseem API keys - Manage Preseem billing **Important:** Manage Preseem is not a superset of other permissions. Users who need to both administer Preseem AND perform network operations or support tasks must be assigned multiple permission groups. **Best for:** IT administrators and managers responsible for user access and platform administration. ### Key Things to Know #### Self-Protection for Managers - Users with Manage Preseem permissions cannot remove this permission from themselves - This prevents accidental lockout scenarios #### Default Permissions for New Users - New SSO users are automatically assigned Support permissions only - Additional permissions must be granted by a user with Manage Preseem access #### Managing User Permissions To modify a user's permissions: 1. With Manage permissions on your account, navigate to the user management section 2. Select the user you want to modify 3. Check or uncheck the appropriate permission groups 4. Save your changes #### Best Practices 1. **Follow the principle of least privilege:** Only grant the permissions each user needs for their role 2. **Regular audits:** Periodically review user permissions to ensure they remain appropriate 3. **Document permission decisions:** Keep track of why specific users have certain permissions 4. **Plan for coverage:** Ensure multiple users have Manage Preseem permissions to avoid lockout scenarios ### Need Help? If you have questions about permissions or need assistance with user management, please contact our support team. - [Getting Started with Preseem](https://docs.preseem.com/getting-started-with-preseem?hsLang=en#main-content) - [Deploying Preseem](https://docs.preseem.com/getting-started-with-preseem?hsLang=en#deploying-preseem) - [Mapping the Network Topology](https://docs.preseem.com/getting-started-with-preseem?hsLang=en#mapping-the-network-topology) - [Enforcing Plan Speeds](https://docs.preseem.com/getting-started-with-preseem?hsLang=en#enforcing-plan-speeds) - [Using Preseem](https://docs.preseem.com/using-preseem?hsLang=en#main-content) - [How to Use Preseem to Troubleshoot Subscriber Issues](https://docs.preseem.com/using-preseem?hsLang=en#how-to-use-preseem-to-troubleshoot-subscriber-issues) - [Operations](https://docs.preseem.com/using-preseem?hsLang=en#operations) - [How to Use Preseem to Optimize QoE](https://docs.preseem.com/using-preseem?hsLang=en#how-to-use-preseem-to-optimize-qoe) - [Preseem's RF Scoring and Metrics](https://docs.preseem.com/using-preseem?hsLang=en#preseems-rf-scoring-and-metrics) - [Administering Preseem](https://docs.preseem.com/administering-preseem?hsLang=en#main-content) - [Upgrades](https://docs.preseem.com/administering-preseem?hsLang=en#upgrades) - [Planning and Configuration](https://docs.preseem.com/administering-preseem?hsLang=en#planning-and-configuration) - [Troubleshooting](https://docs.preseem.com/administering-preseem?hsLang=en#troubleshooting) - [User Management](https://docs.preseem.com/administering-preseem?hsLang=en#user-management) - [Hardware](https://docs.preseem.com/hardware?hsLang=en#main-content) - [Preseem Hardware](https://docs.preseem.com/hardware?hsLang=en#preseem-hardware) - [Generic Hardware](https://docs.preseem.com/hardware?hsLang=en#generic-hardware) - [Legacy Hardware](https://docs.preseem.com/hardware?hsLang=en#legacy-hardware) - [Integrations](https://docs.preseem.com/integrations?hsLang=en) - [Release Notes](https://docs.preseem.com/release-notes?hsLang=en#main-content) - [Archived Release Notes](https://docs.preseem.com/release-notes?hsLang=en#archived-release-notes) - [FAQs and Other Explanations](https://docs.preseem.com/faqs-and-other-explanations?hsLang=en) - [Aterlo Blog](https://preseem-467307.hs-sites.com/blog) [![Chill listening crop-3](https://docs.preseem.com/hs-fs/hubfs/Preseem_logo_large.png?width=80&height=30&name=Preseem_logo_large.png "Chill listening crop-3")](https://preseem.com/) Copyright © 2026, Preseem (Aterlo Networks)