User Management
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      3. User Management

      Managing Preseem User Permissions

      Preseem uses a role-based permissions system that allows you to control what each team member can access and modify. This guide explains the permission groups and how to manage user access effectively.

      Permission Groups

      Support

      Purpose: End-user or subscriber support activities
      Access Level: Read-only
      Start Page: Services

      Users with Support permissions can:

      • Find subscribers
      • Troubleshoot subscriber QoE
      • View network elements
      • View customer accounts, services, and packages

      Best for: Customer support representatives who need to help subscribers but don't need to make network changes.

      Operate

      Purpose: Network operations activities
      Access Level: Read and modify network settings

      Users with Operate permissions can do everything Support users can, plus:

      • Use Explore and Wireless sections of the app
      • Export metadata and usage reports
      • Control AP shapers

      Best for: Network operations team members who need to manage and optimize the network.

      Manage Preseem

      Purpose: Administering the Preseem platform
      Access Level: Administrative control

      Users with Manage Preseem permissions can:

      • Manage Preseem users, groups, and passwords
      • Manage Preseem API keys
      • Manage Preseem billing

      Important: Manage Preseem is not a superset of other permissions. Users who need to both administer Preseem AND perform network operations or support tasks must be assigned multiple permission groups.

      Best for: IT administrators and managers responsible for user access and platform administration.

      Key Things to Know

      Self-Protection for Managers

      • Users with Manage Preseem permissions cannot remove this permission from themselves
      • This prevents accidental lockout scenarios

      Default Permissions for New Users

      • New SSO users are automatically assigned Support permissions only
      • Additional permissions must be granted by a user with Manage Preseem access

      Managing User Permissions

      To modify a user's permissions:

      1. With Manage permissions on your account, navigate to the user management section
      2. Select the user you want to modify
      3. Check or uncheck the appropriate permission groups
      4. Save your changes

      Best Practices

      1. Follow the principle of least privilege: Only grant the permissions each user needs for their role
      2. Regular audits: Periodically review user permissions to ensure they remain appropriate
      3. Document permission decisions: Keep track of why specific users have certain permissions
      4. Plan for coverage: Ensure multiple users have Manage Preseem permissions to avoid lockout scenarios

      Need Help?

      If you have questions about permissions or need assistance with user management, please contact our support team.